Refund Policy

A legal disclaimer

SHIPPING & RETURNS

SHIPPING POLICY

Shipping Policy

Processing Times

Orders are processed within 2-3 business days after payment is received.

Please note that processing times may be extended during peak periods or public holidays.

Delivery Times

Delivery times typically range between 5-7 business days, depending on your location within South Africa.

We rely on trusted courier partners to ensure safe and timely delivery of your orders.

Shipping Fees

Shipping fees are calculated at checkout based on your location and order size.

Free shipping promotions, when applicable, will be clearly stated on our website.

Order Tracking

Once your order has been shipped, a tracking number will be sent to you via email or SMS to monitor your package's journey.

Delivery Issues

If your package is delayed, damaged, or lost during transit, please contact us immediately, and we’ll assist in resolving the issue with our courier partners.

Returns Policy

While we do not accept returns, we want to ensure your satisfaction.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please notify us within 7 days of receiving your package.

To initiate a claim, send an email to [Your Email Address] with your order number, a description of the issue, and photos of the damaged or incorrect item(s).

In cases where a replacement is not possible, we may offer a refund.

Non-Returnable Products

Due to the nature of our natural products, we cannot accept returns for hygiene reasons.

If you have any concerns about your order, please reach out to us. We are here to help and ensure your experience with Glow health food is a positive one.

Contact Information

If you have any questions or concerns regarding these terms and conditions, please contact us at:

Email: info@glowhealthfood.com

Phone: 0635825692

Thank you for choosing Miracle drops. We appreciate your understanding and look forward to serving you with our natural healing products.

Refunds or Replacements

For verified claims, we will arrange for a replacement item to be sent to you at no additional cost